Service Level Agreement (SLA): stay online and up-to-date
Is your solution (almost) ready to go live? Or do you already have a solution live, but are looking for a party that can manage it?
With our Service Level Agreement (SLA), we ensure that your solution is always available and properly maintained. This way, we create a sustainable solution that you can be sure will still be running just as well in a few years' time.
We tailor our customised SLA to the needs of your solution, organisation and digital strategy. On this page, you can read how we proceed for the SLA. Feel free to contact us for tailor-made advice without any obligation.
We are happy to help you with a consultation
Our Service Level Agreement
includes...
Managed hosting: with a 99.99% uptime commitment
Application management: stay up-to-date with the latest techniques
Incident management: if anything happens, we are ready 24/7
Technical support: for support and guidance
How do we work?
01
A customized SLA tailored to your situation
Every solution is different, which is why we fully tailor our SLA to the interests and needs of your solution and organization. Among other things, we look at the complexity of the solution, the number of (expected) users, the heaviness of the code, as well as the future vision, any promotion plans and the wishes for further development. This allows us to offer an SLA that fits your situation seamlessly.
02
We put the solution on the new production environment
Once the SLA is agreed, we get to work setting up the new production environment. We then connect the solution to it so that it can be put into use.
Is your solution already live somewhere? Then we can manage the solution in your own environment, or transfer it to the new environment. In this, we provide a complete turnaround.
Dit kan je verwachten
Always online, secure and up-to-date
Always online, secure and up-to-date When the SLA is active, we periodically perform work that is covered by the SLA, including server management and maintenance work. This keeps the solution available and up-to-date Within the SLA we are also available for technical support and 24/7 incident management.
Monthly and quarterly reports full of valuable insights
Using a "data-driven" approach, we cleverly put facts and figures at the heart of decision-making, ensuring that resources are used where they are most valuable. With this we avoid assumptions and handle available budgets carefully. Within this additional service, we provide you with a substantiated advisory report every month and every quarter. This includes how the solution is being used, what is already running well and where improvements are valuable. Within the SLA we can reserve free to spend hours, so we can (in consultation) optimizations directly into the solution. See also our service 'data-driven strategy: get more out of your solution'.
Communication with users
When a solution has many users, a lot of time can go into responding to (support) emails and (app store) reviews. We take the support and review management out of your hands. Together, we create a roadmap for handling standard questions, ensure that reviews are answered in a timely manner and - if desired - keep you informed of user feedback.
Full service.
For all things digital.
Concept, design, strategy, development, maintenance, growth.We do it all, with one team in the center of Amsterdam.In consultation, we tailor our digital services to the needs and wishes of our clients.Please feel free to contact us for a customized consultation. We are happy to help you digitally advance.
